Trust & privacy
Care is personal. So is privacy.
Clients let your caregivers into their homes and their lives. We take the information that comes with that trust as seriously as you do.
Designed with PHIPA in mind
Your agency is the custodian of your clients’ health information. Orliva is built from the ground up to help you meet that responsibility under Ontario’s health privacy law.
Your data stays in your country
For Canadian agencies, agency and client information is stored in Canada, close to the people it belongs to.
The right people, and only them
Each person sees what their role needs and nothing more. A caregiver’s view is not an owner’s view, and neither is a family member’s.
Accountable by default
When someone asks who has seen their information, you can answer with confidence.
Working toward formal certification
We’re pursuing SOC 2 and independent audit, so the protections you can see today are backed by outside review as we grow.
Have a privacy officer or board with detailed questions? We’re happy to walk them through how we protect your information during a demo.
AI, with consent and care
A careful approach to AI
The market is racing to add AI to everything. When the information involved is someone’s health, we move more carefully. We’re adding AI to Orliva slowly and securely, because we take the duty that comes with public health information as seriously as you do.
It’s also your choice. We ask each agency before we switch on any AI feature. If you’d rather we didn’t, it stays out of your suite — and your clients’ information stays out of it too. You decide what, if anything, AI touches.
Talk to us about privacy
Bring your questions. We’ll answer them plainly, and in person.